Premier Inn Minehead

Okay so where to begin…we were allocated room 214 ***** were found in the bath dust was found in other areas of the room. They then moved us to 2 other rooms before anything was maybe up to standards with basic cleanliness. In each room were things like dust, toilet roll within the toilet (which meant the cleaner didn’t even bother to lift the seat to clean it so highly doubt it was cleaned at all) a small ring under the bed which if we had a child would of been a choking hazard. Some beds weren’t even tucked. Under the beds in the bed board corners you can literally run your fingers across the carpet and you’ll get yourself a nice handful of dust! The man dealing with me was extremely helpful but couldn’t do an awful lot. He made sure the manager was aware I needed to speak to her in the morning. So, spoke to her and unfortunately the lady was very dismissive said things like “you should of cancelled” “gone to a different hotel” it’s a premier inn…I didn’t expect such low quality in cleanliness to be honest. Let alone service. She asked to see the pictures which I was more than happy to provide but just not very remorseful towards myself or my partner. Like she didn’t even apologise for the inconvenience. Lady I had to make a bed to make it acceptable!

In a good location, a spacious room with really comfortable beds for the best sleep and a nice bathroom with good size towels. All spotlessly clean. Good food and great service at the on-site Brewer’s Fayre

Excellent customer service. Excellent food and customer service in Brewers fayre especially watitress Reanna and Georgia Rooms were very clean and tidy plenty places to park your car. Premier inn snd brewers Fayre are set In a lovely location near the seafront snd town snd with bus service just outside the hotel

I was woken up at about 2.25am by lots of voices, laughter and cheering. I hoped that they would go to their rooms so I could go back to sleep but sadly it continued. They kept visiting each others rooms , they would be knocking on doors loudly with lots of loud talking. I am disabled with several chronic health conditions for which I take some medication at night which make me drowsy. As the noise continued I eventually got out of bed at 2.50am, thought I might be brave enough to open door to ask them to keep noise down, I noticed the peephole in door, I looked out and could see 2 males stood inside the opposite room, they were keeping door open talking to the people in that room. There was no way I could go out there in my nightshirt , walk past them to go to the reception to complain. I didn’t want to disturb my husband by getting dressed etc. the noise of doors banging opening & closing and loud voices eventually died down just after 3am. The next morning once dressed I went to the reception, the lady there was extremely sorry as comfort of sleep is what they are about and gave me a number to call to pass on my bad night experience. The receptionist knew that we could be repeat guests as have stayed a number of times at the Minehead Inn and there is cause to stay in the future when visiting my son who works nearby. I rang the number I was given for guest relations, I explained the situation, that I couldn’t go to reception as I’d of needed to walk past at least 4 males that I could see through door eyehole. I was told if I couldn’t have gone to reception I should have called them, but I didn’t know I could or know the number. As nothing can be done I know will have to consider where to stay in the future when wanting to stay in that area.

Great location Easy parking Excellent room especially with Bath as well as shower…Very clean! . Bed super comfy Staff friendly and efficient Always fully satisfied with price (value for money), comfort and all round experience

Car park was good after that is was downhill. Rooms, bed too high had to jump to get on it, conversely toilets too low. No proper showers. Couldn't leave a light on in the room so walking back into darkness. Broken hangers, lamp that didn't work and key cards that had to be reset twice on both rooms. Oh and no usb charging points. Corridors wreaked for days of someones takeaway. Restaurant full of screaming kids, desperately in need of a refit, a lot of ripped upholstery. Needed to book breakfast even though nowhere near full. Chaotic people wandering about with platefuls of hot food not knowing where they were going. Toaster burnt everything. Staff not helpful, bossy and rude on occasions. Would not stop here again